Dramatic Aetna Admission a Window Into Widespread Abuse of Patients in Insurance Claims Denials – RNs Revelations Sunday by CNN that Aetna’s former Southern California medical director admitted under oath that he never looked at patient records when deciding whether to approve or deny care highlights a widespread abuse in the insurance industry. California Nurses Association Pagination First page « First Previous page ‹ Previous Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Current page 69