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California Insurers Deny 26% of All Claims, State’s 7 Largest Rejected 67.5 Million Since ‘02

Press Release Press Release, 1/31/11

Contact Information | Media Center

For Immediate Release
January 31, 2011

Blue Shield, which has recently garnered attention for pushing through premium rate hikes of up to 59 percent for individuals in California denied nearly 2 million claims last year, trailing only Anthem Blue Cross, which denied nearly 6 million claims. PacifiCare had the highest percentage of denials at a shocking 44 percent.

Nurses, patients, and consumer advocates will cite the data, along with the widely criticized pricing practices of Blue Shield and other insurers, at a protest Tuesday at the San Francisco headquarters of Blue Shield, at 50 Beale St, at 11 a.m.

For the first three quarters of 2010, seven California insurance giants rejected 13.1 million claims, 26 percent of all claims submitted, a number only slightly below the 26.8 percent rate for 2009. The data, new findings by the Institute of Health and Socio-Economic Policy, the CNA/NNU research arm, is based on data from the California Department of Managed Care.

Claims denial rates by leading California insurers, first three quarters, 2010:

·        PacifiCare --  43.9 percent
·        Cigna – 39.6 percent  
·        Anthem Blue Cross – 27.3 percent  
·        HealthNet – 24.1 percent  
·        Blue Shield – 21.9 percent
·        Kaiser Permanente – 20.2 percent
·        Aetna – 5.9 percent  

Since 2002, these seven firms, which account for more than three-fourths of all insurance enrollees in California, have rejected 67.5 million claims. Claims denials generally refer to insurance payment rejections – which far too often puts patients on the hook for payment to the provider whose claim is rejected.

Cigna, which denied 40 percent of claims, showed the biggest increase from 2009, increasing its rejection rate by 5.3 percent. Kaiser Permanente accounted for the biggest drop, a one year decline of 7.4 percent in denials. Blue Shield, which has attracted recent notoriety for its individual premium rate hikes of up to 59 percent, slightly increased its denial rate by .3 percent from 2009.

“These rejection rates demonstrate one reason medical bills are a prime source of personal bankruptcies as doctors and hospitals will push patients and their families to make up what the insurer denies,” said CNA/NNU Co-President DeAnn McEwen.  The national reform law signed by President Obama last spring has, to date, had no impact on the high pace of insurance denials, she noted.

“The denials also illustrate the appalling degree of bureaucracy in a wasteful system; for all the handwringing about ‘government,’ healthcare, a real public program like Medicare is far less wasteful than the bloated private system that so casually rejects such a high number of medical claims,” McEwen said.

Following past CNA/NNU reports on denials, insurance industry representatives offered the specious response that they pay most “eligible” claims.

But, CNA/NNU research  director Don DeMoro notes the insurers fail to distinguish between “eligible” and “ineligible” claims denied in data they provide the state. And, insurers can choose from a broad list of “ineligibility” criteria offered by  the state including disputes over contracts, interest or late payments, benefits “not covered,” and court disputes.

DeMoro called on the state to require more transparency in reporting. If further national reform is not forthcoming, he said, individuals and employers alike should “have access to such data to aid them in determining the best value for their money and the best care for all concerned.”

“The grave and potentially irreparable nature of the risk to patients subject to unfair claims denials cannot be overstated and certainly justifies the minimal cost to managed care organizations to provide accurate and meaningful claims denial reports,” DeMoro said.

Chart on insurance denials from IHSP

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